Coronavirus update: How Carolina Farm Credit will continue to serve you

March 18, 2020

12.11.2020 Update

As COVID-19 continues to impact our daily lives, Carolina Farm Credit would like to announce that starting Monday, December 14, we will encourage customers to schedule appointments before coming to the office.

Thank you for working with us to keep our members and employees safe.

We're continuing to limit numbers inside our offices and practice social distancing as recommended by the CDC.

To help facilitate this you may:
•   Use our lockbox outside the office if you need to drop off a payment
•   Sign up for and use Account Access (website or mobile app) to check your account or make online payments
•   As always you can continue to mail payments to:
Farm Credit Processing Center
PO Box 650831
Dallas, TX 75265-0831

Carolina Farm Credit stands ready to assist as we continue to navigate these unprecedented times together. Contact your local loan officer if we can be of assistance or reach us at 800.521.9952. We appreciate your business and the opportunity to serve you.

12.8.2020 Update

An important notice to PPP Borrowers:

A recent court decision forced the Small Business Administration (SBA) to release personally identifiable information for each PPP loan. Several websites/media outlets are publishing the information which includes the name, address, loan amount, and lender name for each PPP loan. Previously, SBA had redacted the personal information for smaller loans. The court decision, however, compelled SBA to release detailed information for smaller loans.

We've been made aware of instances where PPP borrower information has been used by outside parties to fradulently obtain additional loans for the Small Business Administration. Please closely scrutinize any communications regarding SBA loans to ensure authenticity and monitor your credit reports for unusual activity.

10.30.2020 Update

We will soon be accepting PPP Loan Forgiveness applications. Our procedures will be published within the next two weeks regarding the application process. Thank you for your patience as we work through the loan forgiveness process.

8.6.2020 update

Financial Resources for Covid Relief for NC Agribusinesses

6.24.20 update

COVID-19 Resources - NCDA
COVID-19 Resources - NC Agromedicine Institute
Securing Personal Protective Equipment (PPE)
COVID-19 Resources and Information- NC State Extension

5.29.20 UPDATE

Dear Member-Borrower,

As COVID-19 continues to impact our daily lives, Carolina Farm Credit is excited to announce that starting June 1st, we will begin to lift restrictions and reopen branch offices. Although we will be back to a more normal operation, we still encourage customers to schedule appointments. While we navigate these uncertain times, our plan remains fluid and we continue to monitor conditions and will adapt as necessary.

For member and employee safety during this time, we’re continuing to limit numbers inside our offices and practice social distancing as recommended by the CDC.

To help facilitate this you may:

Use our lockbox outside the office if you need to drop off a payment
Sign up for and use Account Access (website or mobile app) to check your account or make online payments
As always you can continue to mail payments to:
Farm Credit Processing Center
PO Box 650831
Dallas, TX 75265-0831

Customers coming to the office are encouraged to contact the office and schedule an appointment. Our offices will be taking extra steps to keep you and our employees safe:

We’re cleaning our “high-touch” spaces hourly
We’re offering masks if you’d like one to wear
Hand sanitizer will be available
We will be practicing social distancing

Carolina Farm Credit stands ready to assist as we continue to navigate these unprecedented times together. Contact your local loan officer if we can be of assistance or reach us at 800.521.9952. You may also access the COVID-19 Response Page on our website for more information and updates. We appreciate your business and the opportunity to serve you.

Sincerely,

Vance C. Dalton
Chief Executive Officer

5.15.2020 update

Farmers who have lost income due to COVID-19 will be able to apply for aid under the Coronavirus Food Assistance Program. Signup begins soon, but you can start preparing now.

USDA is preparing to open the application period for the Coronavirus Food Assistance Program. The Farm Service Agency is administering this program. Learn more about the Coronavirus Food Assistance Program.

Please contact your local branch to make an appointment prior to visiting. Find your local branch.

3.20.2020 update

To our valued member-borrowers and friends,

Carolina Farm Credit would like to take this opportunity to inform you of the steps we’re taking to keep our member-borrowers and employees safe, and our systems and services running, in response to the new coronavirus (COVID-19).

We have activated our Business Continuity and Disaster Recovery Plan, which includes a comprehensive response that follows guidance from the Centers of Disease Control and Prevention (CDC) and state and local health agencies in the areas we serve. Our ultimate goal is to ensure that we have a dynamic and appropriate response to the risk caused from this virus.

During this time of stress and uncertainty, we want to make sure you have access to all the financial services we offer. We’re making attempts to keep our offices open. Social distancing is being encouraged, rest assured you can access your accounts and services without visiting a branch. You can access our online banking platform, download our mobile app by searching “Carolina Farm Credit” in the Google Play Store or Apple Store, or by calling us at 800.521.9952.

You can find a step-by-step guide to setting up your online banking here.

As always, payments can be mailed to:

Farm Credit Processing Center
PO Box 650831
Dallas, TX 75265-0831

Please contact your local branch to make an appointment prior to visiting.

A full list of branch offices and their addresses and phone numbers can be found here.

Another resource available during this time is our Member Assistance Program, our MAP provides multiple benefits and services such as: assessment and counseling, legal services, financial services, and online services free of charge to Carolina Farm Credit members.

You can find the latest information on the coronavirus and how to limit your risk of infection by calling the CDC hotline at 1-800-232-4636 or by visiting the CDC's site.

As always, our highest priorities are the health and safety of our member-borrowers and employees, as well as the communities we serve. If there’s anything that we can do to assist you, please don’t hesitate to reach out to your loan officer.

Hear from our President & CEO, Vance C. Dalton here.

Thank you for the opportunity to serve you. Remember: We’re in this together.